Shipping Policy
Processing Time
Orders are processed within 1–2 business days of purchase. You'll receive a confirmation email with tracking information once your order ships.
Shipping Times
- Standard shipping: 5–7 business days
- Expedited shipping: 2–3 business days (available at checkout for an additional fee)
Delivery times are estimates and may vary due to carrier delays, weather, or high order volume.
Shipping Costs
- Free standard shipping on all orders
- Expedited shipping costs are calculated at checkout based on your location
Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package's progress.
International Shipping
We currently ship within the United States. International shipping availability will be announced as it becomes available — sign up for our newsletter to be notified.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, contact us at support@sinuray.com and we'll help track it down or send a replacement.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect address information, but we'll do our best to help resolve the issue.
Contact Us
Questions about your order's shipping status? Email support@sinuray.com.