Refund & Return Policy
We want you to feel confident trying Sinuray. Here's how our guarantee works.
30-Day Money-Back Guarantee
If Sinuray isn't part of your routine within 30 days of delivery, we'll refund you in full — no questions asked.
- The 30-day window starts from the date your order is delivered.
- To start a return, email support@sinuray.com with your order number.
- We'll send you a prepaid return label and instructions.
- Refunds are issued to your original payment method within 5–10 business days of us receiving your return.
Condition of Returned Items
- Devices should be returned with all original accessories (charging cable, pouch) when possible.
- Used devices are accepted under the guarantee — you don't need to keep the product unopened to qualify.
- We reserve the right to decline refunds for items showing signs of damage unrelated to normal use.
Damaged or Defective Items
If your Sinuray device arrives damaged or stops working properly:
- Contact us within 30 days of delivery at support@sinuray.com with photos or a description of the issue.
- We'll send a replacement at no cost, or issue a full refund — your choice.
Order Cancellations
- Orders can be cancelled free of charge before they ship.
- Once an order has shipped, our standard 30-day return policy applies instead.
Sale & Promotional Items
Items purchased during a promotional sale are eligible for the same 30-day guarantee unless otherwise stated at checkout.
Contact Us
Questions about a return or refund? Email support@sinuray.com and we'll take care of it.