Privacy Policy

Sinuray ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

  • Contact & order info: name, email, shipping address, phone number, payment details (processed securely by our payment provider — we do not store full card numbers).
  • Account info: if you create an account, we store your login credentials and order history.
  • Usage data: pages visited, device/browser type, and general location, collected automatically via cookies and analytics tools.
  • Communications: any messages you send us via email, chat, or customer support.

2. How We Use Your Information

  • To process and ship your orders
  • To respond to customer service requests
  • To send order confirmations, shipping updates, and (if opted in) marketing emails
  • To improve our website, products, and customer experience
  • To comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share data with:

  • Service providers (payment processors, shipping carriers, email platforms) who need it to perform services on our behalf
  • Legal authorities, if required by law or to protect our rights

4. Cookies

We use cookies and similar technologies to keep your cart working, remember preferences, and understand site traffic. You can disable cookies in your browser settings, though some site features may not work properly as a result.

5. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at Support@sinuray.com.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Sinuray is not intended for children under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

Questions about this policy? Email us at support@sinuray.com.