FAQs

How does Sinuray work? Sinuray uses targeted red light directed at the nasal area as part of your daily comfort routine.

How long does each session take? Most people use it for 3–5 minutes per session, once or twice a day.

Is it safe for daily use? Yes — it's designed for regular, ongoing use as part of a routine, similar to other at-home light therapy devices.

Do I need a prescription? No, Sinuray is available without a prescription.

How soon will I notice a difference? Many users report noticing a difference within the first few uses, though experiences vary person to person.

Is it safe around sensitive skin or eyes? The device is designed for external nasal-area use only. Avoid direct eye exposure and check the included safety guide before first use.

Can I use it alongside my current allergy routine? Yes, Sinuray is designed to fit alongside your existing habits. Always check with your doctor if you have specific health concerns.

What's in the box? The Sinuray device, USB charging cable, quick-start guide, and storage pouch.

How long does the battery last? A full charge (about an hour) powers multiple sessions before it needs to be recharged.

Is Sinuray FDA approved? Sinuray is a general wellness device and has not been evaluated by the FDA. It is not intended to diagnose, treat, cure, or prevent any disease.

Shipping

How long does shipping take? Standard shipping takes 5–7 business days; expedited shipping takes 2–3 business days. Orders are processed within 1–2 business days before shipping.

Do you ship internationally? We currently ship within the United States only. Sign up for our newsletter to be notified when international shipping becomes available.

How do I track my order? You'll receive a tracking number by email as soon as your order ships.

Returns & Refunds

What's your return policy? We offer a 30-day money-back guarantee. If Sinuray isn't part of your routine within 30 days of delivery, email us for a full refund — no questions asked.

Does the device need to be unused to qualify for a refund? No — used devices are accepted under our 30-day guarantee.

What if my device arrives damaged? Contact us within 30 days of delivery and we'll send a free replacement or issue a full refund, your choice.

How long do refunds take? Refunds are issued within 5–10 business days of us receiving your returned item.

Account & Orders

Can I cancel my order? Yes, as long as it hasn't shipped yet. Once shipped, our standard return policy applies instead.

I made a mistake with my shipping address — what do I do? Contact us as soon as possible at support@sinuray.com. If your order hasn't shipped yet, we can update it.

Do you offer a warranty? Yes — contact support@sinuray.com for details on device coverage beyond the 30-day return window.

Still Have Questions?

Email us at support@sinuray.com and we'll get back to you as soon as possible.